Global outage with WhatsApp, Facebook and Instagram – services are partially working again
“In the past there were always failures, even bigger ones than now”
In the event of an unusually large outage, many Facebook group services go offline across the board. In addition to the actual Facebook system, WhatsApp and Instagram are also inaccessible to many users. In addition, Thomas Heuzeroth from the WELT Economic Division.
The social networks WhatsApp, Facebook and Instagram have not been available all over the world for hours. The Facebook group encountered enormous technical problems. Now more and more users are reporting that the services are working again.
FIt looks like acebook got a major failure under control after about six hours. Just before midnight German time, more and more users reported that the services of the largest Internet in the world were again working for them. It is not uncommon for them not to start for everyone at once.
In the case of Facebook, not only the online network platform has previously failed, but also the group’s WhatsApp and Instagram services.
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According to the “New York Times”, Facebook has taken unusual measures to fix the downtime on its services. Citing an internal publication, the newspaper wrote that the online network has sent a small team of employees to its data center in Santa Clara, California to attempt a “manual reset” of the servers.
Even more than five hours after the outage began, Facebook has not provided any information on the causes. The company announced that it is aware that some people are having problems accessing the Facebook app. Facebook spokesperson Andy Stone wrote on Twitter that the group was aware of the issues. “We are working to get things back to normal as quickly as possible and apologize for any inconvenience.”
Chief Technology Officer Mike Schroepfer also informed Twitter after the failure of its own products. He wrote “We had network problems” and the teams worked as quickly as possible.
It’s not uncommon for websites and apps to encounter glitches, but they are rare on a global scale.
American technology journalists report that the company’s internal systems are also affected by failures – even conference rooms because they are part of the “Internet of Things” (IoT).
In Germany, users have reported the portal since 5:30 pm.all the turmoil“Problems. Since then, for example, the reports of WhatsApp messenger service failures skyrocketed, and around 6 pm the website logged about 150,000 reports from users. Users reported about 50,000 Instagram errors, about 33,000 Facebook errors, and about 1,000 Facebook messaging service error.
DNS Service Problem Possible Cause
Experts suspect that problems with the DNS service are behind the failure. This service ensures that, among other things, website names typed in letters are translated into IP addresses so that they can be accessed.
According to some experts, the DNS entries for Facebook services disappeared from the service that controlled data traffic – so they were, so to speak, invisible to the network infrastructure. John Graham Cumming, chief technology officer at cloud service provider Cloudflare, noted that users and software continue to try to control Facebook’s services. He wrote on Twitter that this ensures a massive increase in the load on other DNS services.
For Facebook, which is currently under increasing political pressure in the US, the multi-hour outage was an embarrassing culmination of already bad weeks. Only on Sunday, a former employee identified herself as a whistleblower and accused the internet of putting profit above users’ welfare.