Thier-Galerie Dortmund: The shop is closed!  'hurt our customers'

Dortmund

Thier-Galerie Dortmund: Closing the business – blatant justification: “It hurts our customers”

The Vodafone branch in Thier-Galerie Dortmund is closed.

Photo: Photo Alliance / dpa | Bernd Tessin

Dortmund. Vodafone has to close many branches in the state – including businesses in Exhibition Thiers Dortmund affected.

The accusation: Vodafone is said to have canceled additional mobile contracts for customers even though they were not needed or requested. The telecom giant has now taken action – shutting down more than a dozen stores in North Rhine-Westphalia, including in Exhibition Thiers Dortmund.

Thier-Galerie Dortmund: Vodafone closes its store

Vodafone spokesman Volker Bettendorf said they had separated from six operators of the site “due to breaches and breaches of contract terms”.


Bettendorf strongly condemns the subjugation of undesirable contracts. “A contract should be entered into with each customer only if they are aware of this product and wish to use it,” confirms a Vodafone spokesperson. We do not tolerate falsified contracts. Because this hurts our customers. This also harms us.”

Anyone who offers an unsolicited customer contract to Vodafone is usually aiming for unjustified commissions – or hoping for an expensive smartphone as a result. “In these cases, both the customer and Vodafone fall victim to a fraudulent act that we deal with very severely,” Bettendorf said.

Other Vodafone locations in North Rhine-Westphalia were also affected

Closed sites also include Olpe, Siegen, Rösrath, Bergisch Gladbach, Witten and Mettmann.



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“Vodafone has already clarified any inconsistencies in contracts and product orders with the affected customers that we have identified,” Bettendorf said. (in a)

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